Legal

Terms of Use

Effective date: 3 November 2026

These terms apply when you use this website or book a service with Instafix Tanzania. Please read them carefully.

1. Accepting these terms

These Terms of Use apply to your use of this website and to the services provided by [REGISTERED BUSINESS NAME], trading as Instafix Tanzania ("Instafix", "we", "us"). By using the website or booking a service, you agree to these terms and confirm you have read our Privacy Policy. If you do not agree, please do not use the website or our services.

For a particular engagement we may also agree written terms with you. If they conflict with these terms, the written terms for that engagement apply.

2. Who can use our services

You must be at least 18 years old, or have the consent of a parent or guardian, to book our services. If you book for a business or organisation, you confirm that you have authority to act for it.

3. Our services

We provide financial literacy education, advisory and training, and support to recover and secure social media and other digital accounts. Service descriptions and prices on this website are general information and may change. The scope, timeline and fee for your case are confirmed with you before work starts.

4. Fees and payment

  • Fees are in Tanzanian shillings (TZS). Prices on the website are starting fees. Your final fee depends on your case and is confirmed before you pay.
  • For digital recovery services, the consultation and diagnosis fee is paid before the session. The remaining service fee is paid after your case is resolved, as described on our Services page.
  • Add ons, such as Express Service, and monitoring plans are charged as shown on the website or as agreed with you.
  • We accept [ACCEPTED PAYMENT METHODS]. We do not take card payments on this website.

5. Cancellations and refunds

  • You can reschedule a booked session by telling us at least [CANCELLATION NOTICE PERIOD] before it starts.
  • Once a consultation or training session has taken place, its fee is not refundable, because the work has been delivered.
  • If we cannot deliver a service we agreed to, we will refund the fee you paid for that service, less the value of any part already delivered.
  • [ANY OTHER REFUND TERMS]

Nothing in this section limits any rights you have under Tanzanian consumer protection law.

6. Account recovery rules

  • We only help you recover accounts, pages and ad accounts that you own or are authorised to manage. Before we start, you must give us honest information and, if we ask, proof of ownership or authority.
  • If we find that an account is not yours or that a request is unlawful, we will stop work. Fees for work already done are not refunded in that case.
  • We work only through official platform channels, such as Meta's appeal and verification processes. We are not affiliated with or endorsed by Meta Platforms, and the final decision on any account rests with the platform. We cannot guarantee that an account will be restored.
  • Success rates and timeframes shown on the website describe our past results. They are not a promise about your case.

7. Acceptable use

When you use this website or our services, you must not:

  • use them for anything unlawful, fraudulent or harmful;
  • ask us to access an account that you do not own or are not authorised to manage;
  • give us false information or documents;
  • try to break into, overload or interfere with the website, or test it for weaknesses without our written permission (please report any security issue you find to instafixtanzania@gmail.com);
  • copy the website or collect its content in bulk using automated tools;
  • send spam, malware or offensive content through our contact channels;
  • pretend to be another person or business.

8. Intellectual property

The website, its text, design and logos, and the Instafix Tanzania name belong to us or to the people who license them to us. You may view and print pages for your own personal use. Any other use needs our written permission.

Some photos are used under the Pexels and Unsplash licences, and the Inter font under the SIL Open Font Licence. Training materials we give you are for your own use and may not be resold or shared publicly.

9. What you send us

When you send us messages, reviews, documents or screenshots, you confirm that you have the right to share them. You keep ownership of what you send, and you allow us to use it to provide our services and to reply to you. We only publish a review or testimonial with your permission, and you can ask us to remove it at any time.

The website links to services we do not control, such as WhatsApp and Instagram. We are not responsible for their content or for how they handle your data. Their own terms and policies apply.

11. Disclaimers

The website and its content are provided for general information. We work to keep it accurate and up to date, but we do not promise that it is complete or free of errors, or that the website will always be available. Our Disclaimer explains the limits of the information and advice we give.

12. Limitation of liability

Nothing in these terms limits liability that the law does not allow us to limit, such as liability for fraud or for death or personal injury caused by negligence. Apart from that:

  • we are not liable for losses that were not reasonably foreseeable when you booked the service;
  • we are not liable for loss of profits, business, data or opportunity, or for decisions made by Meta or other platforms;
  • our total liability to you for any claim about a service is limited to the fees you paid us for that service.

13. Indemnity

You agree to compensate us for reasonable losses, costs and claims that arise because you broke these terms, gave us false information, or asked us to act on an account that you were not entitled to control.

14. Suspension and termination

We may suspend or end your access to the website or our services if you break these terms, act unlawfully or put our team or other clients at risk. You can stop using our services at any time. Sections that by their nature should continue, such as fees owed, intellectual property, limitation of liability and governing law, continue to apply afterwards.

15. Governing law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If a dispute arises, please contact us first so we can try to resolve it together within 30 days. If we cannot, either side may refer the dispute to mediation or to the courts of the United Republic of Tanzania, which will have exclusive jurisdiction.

If you are a consumer living in another country, you keep any protections that the law of that country gives you.

16. Changes to these terms

We may update these terms from time to time. The new version takes effect when it is posted here with a new effective date. Changes do not affect services you have already booked unless you agree to them.

17. Contact us

[REGISTERED BUSINESS NAME], [PHYSICAL ADDRESS], Dar es Salaam, Tanzania. Email instafixtanzania@gmail.com or message us on WhatsApp at +255 749 660 003.